Ash Stag Woodworking

Refund and Returns Policy

1. Physical Products (if applicable)

You may request a return or refund within 30 days of purchase, provided the item:

  • is unused and in its original condition;
  • is returned in its original packaging;
  • and is not part of the non-returnable items listed below.

Non-returnable physical items include:

  • Perishable goods (e.g. food, plants)
  • Intimate or sanitary items
  • Hazardous materials or flammable goods
  • Gift cards
  • Sale items

Partial refunds may be granted for:

  • Items with visible signs of use
  • Opened media (CDs, DVDs, software, etc.)
  • Items not in original condition or with missing parts (not due to our error)
  • Returns requested after 30 days

To initiate a return, please contact us at christophe@ashstagwoodworking.com. We will provide the appropriate return address and instructions. Do not send your item back without prior contact.

2. Digital Products

All digital products (including woodworking plans, downloads, and memberships) are non-refundable once the purchase is completed.

This is because:

  • The product is delivered instantly.
  • You gain immediate access and can save the files permanently.
  • We cannot verify whether the product has been copied or shared after download.

By completing your purchase, you agree to waive your right to a 14-day withdrawal period in accordance with EU consumer law for digital content not supplied on a tangible medium, as delivery begins immediately.

If you encounter a technical issue with your download or receive the wrong file, please contact us and we’ll do everything we can to resolve it.

3. Refund Processing

If your return is approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a few days.

Late or missing refunds:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank (processing delays are common).

Still no refund? Please contact us at christophe@ashstagwoodworking.com.

4. Exchanges (Physical Items Only)

We only replace physical items if they are defective or damaged. Contact us first before returning anything: christophe@ashstagwoodworking.com.

5. Gift Returns

If the item was marked as a gift and shipped directly to you, we can issue a gift credit once we receive the return. If the item was not marked as a gift, the refund will go to the original purchaser.

6. Shipping

You are responsible for return shipping costs. These are non-refundable. If a refund is granted, any original shipping fees (if applicable) will not be included.

For expensive returns, consider using a trackable service or shipping insurance. We cannot guarantee we’ll receive returned items without tracking.

7. Need Help?

For any questions or concerns, contact us at christophe@ashstagwoodworking.com before sending anything back. We’ll guide you through the next steps.